Before Rent
Published: 25/02/2022
Do I need my driver’s license to make a reservation?
When making a reservation, you don’t need to write your driver’s licence number nor information, but you do need to have a valid driver’s licence with you to pick up your selected vehicle.
How old do I need to be to rent from Alquicoche?
If you are 21 years old and less than 70 years old and 2 years driving experience, you can both rent and drive our vehicles, but keep in mind that those under 25 or above 65 need to pay an additional young or senior driver fees applicable to all young and senior drivers stated in the contract.
During pick up you need to present a valid driver’s licence, additionally drivers licences that aren’t in Latin script, for example Chinese, Japanese or Cyrillic script, need to be accompanied by an international driver’s licence.
Do I need to own a credit card to make a reservation?
Yes, during vehicle reservation, your credit card is needed. A valid credit card is the basis of every vehicle rent. Your credit card will be charged during the process.
Can I use my credit card to make a reservation for another person?
You can, however keep in mind that the person signing the contract needs to be the card holder of a valid credit card.
Which credit cards do you accept?
We accept all credit card: Visa, MasterCard, American Express, Maestro, Diners Club, JCB, and UnionPay.
Note: we do not accept prepaid or electron cards, travel cards, nor Visa Electron or Maestro
Is my credit card charged during reservation?
Yes, during reservation we charge your credit card.
Can I pick a specific car model?
Although we do try to keep every clients wish in mind, sadly we cannot guarantee a specific model, only the selected car category.
What category of vehicles can I Reserve?
Please check this under “Vehicles” section.
Can I reserve a vehicle with a diesel engine?
Yes, you can, and you can do so by choosing the cars with “Diesel engine" label.
Can I pick up my reservation in locations other than your offices?
We do offer such a service; however, it needs to be agreed upon 48 hours before vehicle pick up, and it is charged per our additional services price list.
If I have issues during the reservation process, who can I contact?
You can always contact our customer support or one of our offices. You can find the contact info under the Contacts Section.
What is Insurance Excess?
Insurance Excess is the maximum amount the client can be held responsible for in case of an accident. Its height depends on the vehicle category, and the amount can be checked during the reservation process.
What are additional insurance packages?
Additional insurance packages provide more cover and can reduce the excess.
What is SCDW (Super Collision Damage Waiver)?
SCDW (Super Collision Damage Waiver) is additional insurance which buys out the excess (participation in damage) done on the vehicles body.
What is CDW+ (Collision Damage Waiver Plus)?
CDW+ (Collision Damage Waiver Plus) is an additional insurance which buys out a part of the excess for damages done on the vehicles body.
What is WUG (Wheels Undercarriage and Glass protection)?
WUG (Wheels Undercarriage and Glass protection) is additional insurance which buys out the excess for damages done to the wheels, underside and glass.
How can I decrease the excess amount?
You can decrease it by choosing an additional insurance package, and per the package selected the excess amount is lowered.
Do I need to choose additional insurance during the reservation process?
Yes, if you want the complete information about the price of your rental, however you can always select additional packages and services during vehicle pick up.
Do I need to reserve additional equipment before the vehicle pickup?
To be certain that the desired equipment will be available during pick up, we advise you to reserve it during the vehicle reservation process. However, according to availability you can also request it in our offices.
What additional equipment can I select during the reservation process or at the vehicle pickup itself?
In our selection, we offer WiFi, GPS (satellite), child seat/booster, tyre chains etc.
Can I use the rented vehicle outside of Spain?
As our customer, you have the freedom to use the vehicle inside Spain, as well as other countries. However, in the case that you plan to use our vehicle outside the borders of Spain a special fee is charged.
Can the rented vehicle be transported via ferry?
All our customers have freedom of movement with their rental. However, a special fee is charged in such a case.
Is there a limit on the mileage done during the rent period?
Yes, and the limit on the mileage is always clearly stated.
Is there a maximum vehicle rent period?
The maximum rent period is 30 days. However, in case of a need for a longer rent period than the one designated here, please contact our Customer support.
What is the minimum amount of time I can rent a vehicle for?
Our vehicles can be used for a couple of hours per your desires, however the minimum amount charged is always 24 hours. Pick up, and drop off time is always selected during the reservation process.
Can the rented vehicle be dropped off at a location other than the pick up one?
No, Alquicoche does not offers such a service, but there are Meet and Greet locations since Airports, Ports, Train or Bus stations that can be used as pickup or drop off locations. You can check the office list, as well as select the pickup and drop off location during the reservation process. The cost of this service will be calculated and added to the cost of the rental during the reservation.
Can drop off be agreed upon for a city which does not have your office or even outside of Spain?
No, Alquicoche does not offers such a service.
Does the reservation need to have the exact pick up time?
During the reservation process, you need to state the exact pick up time. However, you can change the pickup time up until 12 hours before vehicle pick up.
Note: in case of late arrivals, we hold the right not to release the vehicle
Can pick up and drop off be selected outside the working hours of the office?
Yes, however in case of pick up and drop off outside the offices working hours a special fee is charged that is stated during the reservation process. You can check the working hours of every office under the Contacts section.
